All payment must be rendered at time of purchase (we accept major credit cards, paypal, and apple pay) and production on items does not begin until the order is payed in full. We are unable to retroactively apply discounts or sales to items purchased at standard pricing.
Please allow up to 5 days for your items to be created prior to shipment. We work hard to get items in the mail quickly, and your package will likely ship even faster but be aware that we are a small made-to-order operation and do not offer exact ship-by dates.
All domestic orders are shipped USPS with tracking (the tracking ID will be emailed to you along with confirmation when your order ships). Priority shipment can be purchased at check out, and large orders may be upgraded to priority due to their weight or size. We do not guarantee delivery by estimated dates provided by USPS, and encourage customers to view these as guidelines for average delivery time not a certainty. We are not responsible for lost or stolen packages. Issues with shipments will need to be resolved with the USPS, although we are here to help guide any customer who has issues with lost or stolen packages through a claims process. We may, at our discretion, include signature confirmation on large orders. USPS Priority Mail automatically includes insurance up to 50 USD, but standard shipping does not include insurance. If you have an issue with mail security at your current residence, please consider an alternate address or reach out to us so that we can arrange for signature confirmation (there is a small added fee). Lost packages are very rare, but we encourage any customer who is having issues to reach out to us for assistance.
International orders are shipped USPS international and also include tracking. There is no standard insurance on international orders. Import duties and customs fees are not included in the purchase or shipping price. Customers who live in countries with customs fees are responsible for knowing the laws and taxes of their home country and should prepare ahead of time for potential additional expense. There are a number of calculators available online for determining these fees. We are unable to mark orders as a gift or lesser value as this is illegal and could incur us major fines or even jail time. Thank you for understanding.
RETURNS AND EXCHANGES
We know that buying clothing online can be tough, so we happily offer exchanges and returns. As a small business without a dedicated shipping department, we rely on our customers following our shipping guidelines in order to make sure that everything goes smoothly. Please note that we provide size charts, measurements, and fiber content when applicable for all items in our shop, and are happy to offer additional assistance for customers who are struggling to decide on a size.
Please contact us within 21 days of receiving your item to arrange for an exchange or return. We will walk you through the process and provide you with details on what information needs to be included with your package and where it should be shipped. We require that returns and exchanges be in the mail and on their way back to us within 30 days of purchase, customers who ship to us outside this window may be refused the option to return or exchange their items. Please do not send items back to us without first arranging your exchange or return. We reserve the right to refuse packages that have not been arranged for. Shipping costs to and from the buyer are the responsibility of the buyer. Please note that we do not offer exchanges or returns on intimate or bath and body items, due to hygiene issues. Any items sent back to us need to be in like new condition: unwashed, unused, and free from smells (heavy perfume, smoke etc.), rips, stains, deodorant or lotion marks, pet hair etc. We reserve the right to refuse exchanges and returns on items showing obvious signs of wear or use. Thank you in advance for your understanding regarding these policies, they are what allow us as a small handmade business to continue to offer return and exchange services.
All of our items are hand printed and some very minor variation in print is to be expected. We believe that this is part of the charm of buying hand screened items. However, if you believe that you were sent a defective item in error, please let us know, we stand behind our products and will work to make sure you are happy with your order (we may ask for a photograph of the issue). Your satisfaction is our biggest priority and we will work with you to honor all reasonable requests. Please make note of the fiber content of items you are purchasing, read care tags, and reach out if you have questions about best laundering practices. We do not offer refunds or returns on items that have been damaged or shrunk in the wash, and encourage customers to consider potential natural fiber shrink as a part of their sizing decision making.