FREQUENTLY ASKED QUESTIONS
How does shipping work on your site? How do I exchange or return an item?
Please see the Shipping/Return Policies page for more info on ordering with us.
Who are you?
Read more about us and our company on the About Us page.
How do I use your size chart?
All measurements on items are taken with the item lying flat. The best way to compare with size chart measurements is to take measurements from a comparable garment in your closet, rather than from your body directly. Feel free to contact us if you need further help.
Help, this item doesn't come in my size!?
We carry the full range of sizes that a given item is available in. If it's not listed, unfortunately we are unable to offer it. As a print shop we are largely at the mercy of what manufacturers are willing to produce, but we do prioritize blank items with a wider range of sizes whenever possible.
Can you change the size, color, shape etc. of this item?
We do not offer custom changes of this nature through our webstore.
This item is a gift, can you wrap it for me?
We do not offer free gift wrapping at this time, but are happy to hand write a short note to your recipient with your order. Please designate what you would like the note to say on your order form notes section at checkout.
Where do I go to find out about sales, promotions, and coupons? What if I want to learn about new products?
You can sign up for our newsletter to receive occasional updates on this info directly in your inbox. Or you can follow us on social media for more frequent updates on new products, behind the scenes photos, sales, and pictures of our cats. Please note that jewelry newsletter subscribers do receive first notification for new jewelry collections. There is information that may be exclusive to any one of these, so consider which option(s) serve your needs best.
Oh no! I made an error on my order form! What do I do?
Let us know about the issue as soon as possible and we will do what we can to correct the error. Customers are responsible for providing correct address and recipient information to ensure timely and accurate delivery.
How do I contact you?
Please use our contact form or email us at email@example.com if you want to hear back from us quickly (it should be noted that we are human beings who sleep and stuff, so please allow a little time for us to to get back to you). We kindly ask that you avoid using Instagram or Facebook as a means of communicating time sensitive information to us.
Can you give me advice on screen printing? On running a small business? On making a living selling art?
We get tons of requests for this kinds of information, and we would love to have the time to respond in a thorough way to everyone individually. Unfortunately, we are also pretty busy making things so we are unable to provide extensive mentoring to every person who reaches out. We promise we are super friendly and love getting emails, but please don't take it personally if we say no to certain requests. We are going to do our best to include some behind the scenes information and insight on our blog in the coming months, so please check back. In the meantime you can check out more of our goings-on via Instagram.
Where can I share photos of my new Fennec Design purchase?
We love seeing photos posted by our happy customers! Feel free to tag us on Instagram @fennecdesign or on Facebook as Fennec Design Studio, and use the hashtag #fennecdesign so that we can find you!
Can you custom print clothing, posters, or other goods for my club, company, team etc.? What about custom design or illustration?
As a printshop and design studio we offer all kinds of services for businesses, organizations, and individuals and we would love to talk with you about your idea or project! Hit us up on our HIRE US page for more info on pricing and availability.
Can you draw my tattoo?
We have limited availability for tattoo illustration projects, and would be happy to discuss with you further. We ask that tattoo clients come to us with a clear idea of where they would like the art to be placed, and the elements they would like the tattoo to contain. This allows us to give accurate quotes for pricing and a sense of when we may be able to fit your illustration into our design schedule.
What size is the model wearing?
You may have noticed that we don't provide a model's size on listings. Ultimately we want to encourage customers to use the measurements provided in the size charts rather than guessing how closely they may match the sizing of the model. People of the same height and weight often have vastly different measurements, and more often than not model specs can be misleading. We want to make sure that customers are working with the most accurate metric possible for determining best fit.
Where else can I purchase Fennec Design merchandise?
Our items are available on our Etsy and are carried in at a number of small boutiques and handmade centric stores.
Any sites carrying our designs aside from our Etsy and this webstore are not authorized and are in violation of our copyright. Unfortunately we have had some issues in the past with knock-offs on sites like ali-express and redbubble, but we do our best to stay on top of the counterfeit items. If you believe you have stumbled upon a counterfeit or knock-off item we would really appreciate you sending us an email with a link, so that we can take the legal steps to have the item removed.
Do you offer wholesale?
We happily offer wholesale to select physical retail locations. If you are looking to carry Fennec Design products in your gift shop, gallery, or boutique please send us an email at firstname.lastname@example.org and we will walk you through the policies and steps for setting up a wholesale account with us.
I would like to visit your studio, how do I set up an appointment?
Our studio at The Millworks in Harrisburg, PA has occasional open studio hours. Hit us up on our contact page to set up an appointment or to find out when we will have open hours that specific week. Our printshop/production space is not open to the public.
How do I know that purchasing from your site is reliable, safe, and secure? What about my privacy?
We have been in business since 2010 and have thousands of happy customers. Aside from our webstore, we also have a popular Etsy with an average 5 out of 5 star rating, with over 13,000 reviews. You are protected from fraud by your credit card or payment processor while purchasing from our site, and by our site builder Shopify. We are GDPR compliant. Additional info about payment types accepted, troubleshooting your order, and our privacy promises to you can be accessed on our shipping/return policies page.
Why do I have to pay for shipping?
Unfortunately it still costs us money to ship your items, and while hiding shipping in the item cost can be a clever marketing strategy for some businesses, we've opted to be transparent about what it costs us to send things to you. Our shipping fees go toward covering postage and packaging costs.
I have a special request regarding my order, can you do this for me?
Please contact us prior to placing your order either via email at email@example.com or through our contact page. We will let you know if we can fulfill your request and if there are any special steps you need to take.
This item is sold out, will it be coming back?
It depends. Shoot us a message if you want to know specifics about a product. Sometimes an item is briefly out of stock, but other times it has been discontinued. Please note that we do not carry any given design or style indefinitely, so it's best not to wait on an item for too long.
I have a suggestion for a new product you should offer, how do I let you know about it?
Use our contact page or leave us a comment on social media. We definitely take customer recommendations into consideration when designing new products, and it's super helpful to hear from you!
Are you hiring?
We don't currently have any openings but please feel free to send a resume and portfolio to our email at firstname.lastname@example.org, if you'd like to be considered for future positions.
I loved my purchase, how do I let other people know?
We rely on social media and word of mouth to tell the world about our work. Tell your friends, share our page, and let us know if you want some extra stickers or postcards in your next order to share with others. Your support keeps us making art and paying bills, and we are beyond thankful!